Your mission

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
• Continuously improve CS processes, playbooks, and tooling 
• Act as primary point of contact for key accounts and build long-term customer relationships
• Monitor customer health scores and proactively identify risks and opportunities
• Collaborate with CS Engineers and Support to resolve complex product or technical topics
• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
• Support self-service formats such as our knowledge base and customer learning portal
• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany
• Proven experience driving onboarding, retention, and renewals across multiple accounts
• Familiarity with Rocketlane, Zendesk or similar CS/Support tools
• Strong operational mindset — structured, analytical, and hands-on
• First experience mentoring or coordinating small project teams (leadership potential)
• Excellent communication and stakeholder management skills in English (German a plus)
• A proactive, customer-first mindset and passion for building scalable processes

Why us?

• 100% remote work and full flexibility over your schedule
• A transparent, trust-based culture in an international SaaS scale-up
• Modern tools, data-driven processes, and fast decision-making
• 2–3 offsites and workshops per year for strategy, connection, and team spirit
• High level of autonomy and clear development paths
• The opportunity to actively shape a fast-growing SaaS company
• Steep learning curve in customer success, onboarding, software processes & content creation
• Close collaboration with our Customer Success and Product teams
• Flexible working hours

Please send your application to Jasper.Schiffer@boardwise.io

About us

Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.

We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.

At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.